About 46.3% of Las Vegas residents are renters, which is lower than most other areas nearby.
With fewer renters, it can be more difficult to find and maintain tenants. You need to be a better landlord than others nearby if you want to keep generating income from your rental properties. Keeping your tenants happy is vital here.
In this guide, we'll cover four ways that you can provide quality resident services. Keep reading for more.
1. Implement a Tenant Communications System
If you want to make sure your tenants are happy, you must understand their wants and needs. Having a communication system in place will allow you to connect with them at all times.
A multi-channel solution is ideal. You can use this to update your tenants regularly and they can offer feedback. This is one of the most effective ways to maintain good tenant relations.
2. Update Your Property
When tenants view your property, they'll decide if they want to move in based on what they see. For any long-term tenants, however, time can take a toll. General wear and tear will degrade various parts of a home, and some elements can become outdated.
If you have tenants staying at a property for a long time, you should update it regularly. Use some of the income that the property generates to upgrade appliances and systems that will improve your landlord-tenant relationship. This can include electrical appliances, HVAC systems, furniture, and more.
Such updates will keep tenants happier and make them want to stick around. If they do decide to move on, having modern features will make it easier to attract new tenants.
3. Have Regular Meetings With Your Tenants
While having a good communication system will make it easy for your tenants to stay in touch with you, they might not always use it. Arranging regular meetings can help ensure that you and your tenants are staying in touch with each other.
Face-to-face meetings are a good way to help you understand the needs of your tenants. There may be things that they don't go out of their way to tell you, but they can easily bring things up in a meeting. It also shows that you want to take the time to make sure your tenants are happy, which will improve their opinion of you as a landlord.
4. Be Flexible
There are likely to be several strict rules you have for tenants. With that in mind, you should try to offer some flexibility where you can.
If a tenant unexpectedly loses their job, for example, they might struggle to pay rent. Allowing them a grace period if you can could be incredibly helpful for them. Everyone who rents wants to have a landlord who's compassionate to their needs, so making some changes when challenges arise can be very beneficial.
Providing the Best Resident Services
If you offer quality tenant services, you'll have a much easier time securing and keeping tenants. As a landlord, this should always be one of your main goals.
Providing the best resident services isn't easy, but hiring a property management company like Avalon Realty and Oaktree Management can help a lot. Take a look at our property management page to find out more about what we can do for you!
Bonnie is the visionary that has driven the company and culture of Avalon since 1993. Her passion is improving procedures and practices; incorporating technology and value added services for both our clients and tenants.