What to do if you've lost your Keys

Who is this article for?

  • Existing Tenants that lost their keys in Las Vegas, NV

Before you begin

If you've misplaced or lost your keys, don't worry — we're here to help. For security reasons, please contact our office as soon as possible and follow the steps below.

During Business Hours

Make your own copy

The fastest and easiest way to get new keys is to stop by our office at 525 S 9th Street, Las Vegas, NV 89101.

  1. Ask for the key
  2. Fill out a temporary key release & refundable deposit agreement
  3. Leave a $65 refundable deposit
  4. Make your own copy
  5. Return the key the same day and get your deposit back right away

Locksmith at our office

We can have a locksmith meet you at our office to make a copy for you, this will include additional charges.

Outside of Business Hours

Locksmith at our office

If it's outside of business hours or we do not have additional keys, submit a work order through your resident portal on Rentvine to have the locks replaced and receive new keys. (Charges will apply.)

Vendor Contact Information

You can contact our trusted locksmith, Houdini Locksmith & Handyman LLC, at (702) 813-7253.

Please note that any service will be at your own expense.

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